Q: How long does it take to process an order?
A: Orders on items displayed on the website are processed and shipped within 1–3 business days. Custom orders may take 7 or more additional business days, depending on the complexity of the order
Q: What is your U.S. shipping rate?
A: We charge a flat rate of $9.95, which includes USPS Priority Mail and our gift-ready packaging.
Q: Do you offer free shipping?
A: Yes! All U.S. orders over $200 qualify for free shipping.
Q: Do you ship internationally?
A: We ship to select international countries. If you're outside the U.S., please contact us before placing your order to confirm shipping availability and costs.
Q: Will I have to pay customs or import fees?
A: Yes, international customers are responsible for any applicable import duties or taxes.
Q: What if my package doesn’t arrive?
A: If your USPS Priority Mail package hasn’t arrived within 5 business days, call 1-800-ASK-USPS or visit uspis.gov to file a report.
Q: Do you offer a warranty on your products?
A: Yes! All designs from Heavenly Beads come with a 30-day warranty. We will repair or replace any issue resulting from a production or design flaw within 30 days of purchase.
Q: Who pays for shipping if I need a repair under warranty?
A: You will be responsible for shipping the item back to us. We will cover the shipping costs to return the repaired item to you.
Q: What happens after the 30-day warranty expires?
A: After the warranty period, we offer repairs or replacements for a minimal service fee, plus shipping and handling.
Q: How long does it take to get a repair or replacement?
A: Please allow 2–5 weeks for processing, depending on the nature of the repair or replacement.
Q: How do I start a warranty claim?
A: If you’re returning an item under warranty, please email us first at [email protected] for instructions before sending your item.
Q: Do you offer a warranty on your jewelry?
A: Yes! All Heavenly Beads designs come with a 30-day warranty. If your item has a manufacturer’s defect or design flaw, we will repair or replace it free of charge within 30 days of purchase.
Q: Can I still get my item repaired after the 30-day warranty?
A: Absolutely. After the warranty period, repairs are offered for a fee based on the severity of the damage. These fees start at $30, plus shipping and handling.
Q: Who pays for shipping on repair orders?
A: Customers are responsible for shipping the item to us. Once repaired, Heavenly Beads covers the shipping cost back to you for items under warranty. For post-warranty repairs, return shipping is included in the handling fee.
Q: How long does a repair take?
A: Repairs typically take 2–5 weeks, depending on the nature of the repair and current processing times.
Q: What should I do if I need a repair?
A: Please email us first at [email protected] before sending your item. We’ll confirm warranty eligibility, provide shipping details, and give you an estimate if the repair falls outside the warranty.
A: Yes! We offer flexible financing options at checkout through Affirm, Klarna, and Afterpay (via Stripe), as well as PayPal Credit, subject to approval. These options allow you to split your purchase into manageable payments, often interest-free if paid on time. Simply select your preferred payment method at checkout to see if you qualify.
Q: How long do I have to return an item?
A: You may return most items within 30 days of receiving your order. Once we receive your return, we’ll inspect the item to ensure it’s in its original condition. If approved, we’ll process your refund promptly.
Q: Can I return custom-made or clearance items?
A: Custom-made and clearance items are final sale and cannot be returned or refunded unless they arrive defective or damaged.
Q: What condition must items be in to qualify for a return?
A: Items must be unused, in their original packaging, and returned with the original receipt or proof of purchase.
Q: How do I return an item?
A: Please email us at [email protected] to get return instructions and the correct shipping address.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs. We recommend using a trackable shipping method or purchasing shipping insurance to protect your return. Return shipping costs are non-refundable and will be deducted from your refund unless the item is defective.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will notify you of approval or rejection. Refunds are processed within 7 business days after approval.
Q: What if my item is defective or damaged?
A: If your item arrives defective or damaged, please contact us immediately at [email protected]. We will work with you to resolve the issue.
One-of-a-Kind & Limited Editions
At Heavenly Beads & More, most of our creations are truly one-of-a-kind, designed and handcrafted as singular works of art. Only a select few designs are offered as limited editions, created in small quantities to preserve their rarity and charm.
If you don’t see exactly what you’re looking for, feel free to reach out, custom designs are always welcome to create a piece uniquely yours.
To help your handmade jewelry stay beautiful for years to come, we recommend the following care tips:
Each piece from Heavenly Beads & More is lovingly handcrafted and deserves a little extra care — thank you for treating it with kindness.
Each piece from Heavenly Beads & More is handcrafted with intention and care. Because of this, slight variations in color, texture, and size may occur. These subtle differences are a natural part of the handmade process and are what make your item truly one-of-a-kind.